Privacy Policy
This Privacy Policy describes how your personal information is collected,
used, and shared when you visit or make a purchase from www.rootdsa.co.za
What personal info we collect
When you visit the Site, we automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
We collect Device Information using the following technologies:
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers when using the PayFast portal), email address, and phone number. This is called Order Information.
By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.
How we use your personal info
We collect information (email address, contact number, name, billing address, delivery address, and payment information (including credit card numbers when using the PayFast portal) when you place an order on our site. We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
– Communicate with you.
– Screen our orders for potential risk or fraud.
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.
Sharing your personal info
When you provide us with personal information to complete a transaction, post a comment, place an order, arrange delivery, or returns, we imply that you consent to our collecting it and using it for that specific reason only. In the case that we ask for your information for another reason like marketing, we will either ask you directly or give you the opportunity to say no.
If you would like to withdraw your consent for us contacting you, using your information to deliver goods and services. You can notify us by contacting us at info@rootdsa.co.za.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Your rights
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.
Keeping your personal info safe
We protect your personal information by taking reasonable precautions and following industry best practises to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.